All online orders are shipped in protective packaging and delivered with a trusted shipping provider .
We Endeavour to process ,pack and ship your order as fast as possible ,
However sometimes delays cannot be avoided .
For future information, please read and understand the details of our shipping policy below .
We aim to process and pack these orders within 24 business hours or receiving confirmation of successful payment . All orders placed on the weekends or Public Holidays Will be processed the following business day .
During sale periods ( Black Friday ,Christmas and New Years holidays season )
There will be delays to the processing time of all orders .
We do take measures to make this impact as little as possible , but delays are unavoidable.
If you require any of our products before a special date ,please call our customer care before placing your order to ensure your product will be delivered on time .
Delivery time will vary base on location .
In extremely rare occasions order payment can be delayed due to bank or credit Union processing complications or technical difficulties . In those rare cases where payment has not cleared, a customer care member will contact to organize a solution.
Unfortunately, your order will no be processed until payment has been received.
All orders are shipped via courier service and shipping supplier used for your order will be vary based on your delivery address .
A signature maybe required upon delivery so we recommend providing a daytime delivery address where someone will be available between 9:00AM-5:00PM
Delivery times vary based on your location ,for an estimate of delivery transit times to your region.
Please note it’s not within our control if parcel is chosen for routine customs .
Delays in delivery can be caused by a number of unavoidable reasons including customs delays ,incorrect delivery address information and other unforeseeable reasons .
Please note that above times are estimates only and we will not be held liable for any loss or damage suffered through any reasonable or unavoidable delay in delivery.
All shipments are completely trackable online .you will receive an email notification with a tracking number to track your parcel with the appropriate courier company.
CUSTOMS DUTIES AND TAXES :
The responsibility of payment for any applicable custom duties, foreign taxes and other fees which may be imposed rest with customer.
Unfortunately we cannot be held liable to pay any duties or taxes which may be imposed by customs in the country where the order is being delivered.
Please be aware that if you refuse to pay any applicable customs duties and taxes for your shipment. The product will be returned to our warehouse and the cost of return shipping will be deducted for your refund .
Unfortunately, our shipping option do not provide insurance. If you wish to add insurance to your order please contact our costumer care as soon as you place your order .
Contact Us | Customer Service at Kazoku Lunettes:
101 Arch Street,
Boston, Massachusetts, 02110, United States
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